Shipping Policy
LOL with Christ® offers select faith-based physical products shipped within the United States. We do not offer international shipping at this time.
This Shipping Policy explains how orders are processed, shipped, and delivered when purchasing physical products from our online store.
1. Shipping Overview
All orders are processed within 1–2 business days (excluding weekends and holidays).
Orders are not processed or shipped on weekends or major U.S. holidays.
Orders placed after 2:00 PM Pacific Time (PT) will be processed on the next business day.
Once shipped, delivery typically takes an additional 2–3 business days, depending on location and carrier.
Total estimated delivery time (processing and transit combined) is 3–5 business days. Most customers receive their order within this timeframe.
Delivery timeframes are estimates and may vary due to carrier delays, weather conditions, holidays, or high-volume periods. We work with reliable carriers to ensure timely delivery whenever possible.
2. Shipping Methods & Carriers
We use trusted shipping carriers such as USPS, UPS, and FedEx, depending on availability and destination.
Shipping method selection may vary based on logistics, but all shipments are fulfilled using standard delivery services.
If a shipment is lost in transit before delivery is confirmed, please contact us and we will assist in initiating a carrier investigation where applicable.
3. Shipping Fees
We offer free standard shipping within the United States on eligible products, unless otherwise clearly stated on the product page or at checkout.
Any applicable shipping charges will be displayed prior to completing your purchase.
4. Shipping Destinations
We currently ship to addresses within the United States only.
We do not ship internationally at this time.
Shipping restrictions may apply to certain address types (such as P.O. Boxes or restricted locations) depending on the selected carrier.
5. Order Tracking
Tracking information will be provided via email once your order has shipped.
Customers are responsible for monitoring tracking updates and ensuring availability for delivery.
6. Address Accuracy
Customers are responsible for providing accurate and complete shipping information at checkout. If you notice an error, please contact us as soon as possible and we will do our best to assist before the order ships.
If an order is returned due to an incorrect or incomplete address:
- Additional shipping fees may apply for reshipment
- Delivery delays may occur
7. Carrier Responsibility & Delivery Issues
Once an order has been transferred to the shipping carrier, delivery and handling are subject to the carrier’s policies.
While we work to ensure your order arrives safely, once a shipment is transferred to the carrier, delivery is subject to the carrier’s handling and policies.
LOL with Christ® is not responsible for:
- Carrier delays
- Packages lost or delayed in transit due to carrier issues
- Delivery issues outside our control
8. Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us as soon as possible, ideally within 48 hours of delivery
- Provide photo documentation
We may offer a replacement upon verification to resolve the issue promptly.
For additional details, please review our Returns, Refunds & Cancellation Policy.
9. Unexpected Delays
Shipping delays may occur due to factors beyond our control, including:
- Weather conditions
- Carrier disruptions
- Holiday or peak-season volume
We appreciate your patience in such situations.
10. Frequently Asked Questions
When will my order ship?
Orders are typically processed within 1–2 business days. Orders placed after 2:00 PM PT are processed the next business day.
How long does delivery take?
Once shipped, delivery typically takes 2–3 business days. Total delivery time is generally 3–5 business days.
Do you offer international shipping?
No. We currently ship only within the United States.
How do I track my order?
You will receive an email with tracking information once your order has shipped.
What happens if my package is lost?
If your shipment is lost in transit before delivery is confirmed, contact us so we can assist with a carrier investigation. If a package is marked as delivered, please contact the carrier directly.
What if my item arrives damaged?
Contact us within 48 hours of delivery with photo documentation. We may provide a replacement upon verification.
Can I change my shipping address after placing an order?
Please contact us as soon as possible. We cannot guarantee changes once an order has been processed or shipped.
11. Contact Information
For questions about our services, subscriptions, or orders:
Email: info@lolwithchrist.com
Phone & Text: 1-800-404-0023
Business Mailing Address: 11400 Olympic Blvd, Suite 200, Los Angeles, CA 90064, United States
LOL with Christ® is an online platform offering virtual Christian counseling services and faith-based products. We do not operate a retail storefront or provide in-person services at this location.
Please also review:
· Returns, Refunds & Cancellation Policy
· Subscription Plans & Billing Terms
LOL with Christ® is committed to operating with transparency, integrity, and Christ-centered service.