Returns, Refunds & Cancellation Policy | Christian Counseling Online
LOL with Christ® provides subscription-based Christian counseling online and faith-based pastoral mentorship services delivered virtually across the United States, along with select physical products.
This Returns, Refunds & Cancellation Policy explains how subscription cancellations, session usage, refunds, product returns, and payment disputes are handled for our Christian counseling online platform.
This policy applies to both subscription-based counseling services and physical product purchases offered through our online store.
By purchasing or subscribing to our services, you acknowledge and agree to the terms below.
Billing Clarification
Billing begins at checkout when your first session is scheduled. Subscription charges are based on access to scheduled availability within each billing cycle and are not dependent on session attendance or usage.
1. Subscription Cancellation (Counseling Services)
Cancel Anytime
You may cancel your subscription at any time.
Cancellation:
- Takes effect at the end of the current billing cycle
- Stops future renewals
- Does not trigger prorated or mid-cycle refunds
You will retain access to scheduled sessions and messaging (if included in your plan) through the end of the active billing period.
We do not provide mid-cycle or prorated refunds.
2. Initial “Fit” Session Policy
Your first session is intended as a pastoral fit assessment.
If you determine that the counselor is not a good fit:
- You may cancel your subscription before the next billing cycle begins
- No additional renewal charges will occur
The initial session is:
- Not refundable once completed
- Not transferable across multiple counselors
- Limited to one introductory session per subscriber
3. Missed Sessions & Late Cancellations
- 24-hour advance notice is required to reschedule
- Sessions missed without proper notice are forfeited
- One courtesy late cancellation may be granted within a six-month period
Missed sessions are not refundable.
Sessions must be used within the active subscription period and do not roll over unless explicitly agreed in writing.
4. Refund Policy (Subscription Services)
Subscription fees:
- Secure scheduled availability and counselor time
- Are not contingent upon subjective satisfaction, outcomes, or perceived results
Refunds are not issued for:
- Partially used billing cycles
- Unused sessions within an active cycle
- Dissatisfaction after services have been rendered
We may, at our sole discretion, offer a goodwill adjustment in exceptional circumstances. Such adjustments are not guaranteed and do not establish precedent.
All pricing is listed in USD. Payments are processed through encrypted, PCI-compliant third-party providers, including Shopify. LOL with Christ® does not store or have access to your full payment details.
Subscriptions renew automatically according to the selected billing interval unless canceled before the next billing date.
By completing checkout, you acknowledge and agree to this Returns, Refunds & Cancellation Policy and all related subscription and session usage terms.
5. Returns & Refunds for Physical Products
We accept returns of eligible physical products within 30 days of delivery. Items must be unused, in original condition, and in original packaging.
To qualify for return:
- Items must be unused
- Items must be in original condition and packaging
- Proof of purchase may be required
Return shipping:
- A return label may be provided
- Return shipping cost will be deducted from the refund amount
Refunds are issued to the original payment method once the returned item is received and inspected.
Certain items may not be eligible for return if marked as final sale or if they do not meet the return conditions outlined above.
To initiate a return, please contact us using the information below before sending any items back.
6. Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us within 7 days of delivery
- Provide photo documentation
We may:
- Offer a replacement
- Issue a refund if replacement is unavailable
Refund eligibility is subject to verification of damage.
7. Digital Products (If Offered)
If digital downloads or paid digital resources are offered in the future:
- Digital products are non-refundable once accessed or delivered
- Access-based products cannot be returned
Currently, digital resources included with counseling subscriptions are provided at no additional cost and are not separately refundable.
8. Chargebacks & Payment Disputes
If you believe a billing error has occurred, please contact us directly before initiating a chargeback.
Initiating a chargeback without first contacting customer support may result in:
- Suspension of services
- Permanent account restriction
We reserve the right to provide documentation to payment processors in defense of disputed transactions.
9. How to Request Cancellation or Return
To request cancellation or initiate a return, contact:
Email: info@lolwithchrist.com
Phone/Text: 1-800-404-0023
Please include:
- Your full name
- Email used for purchase or subscription
- Order number (if applicable)
- Nature of your request
10. Business Information
LOL with Christ® is registered in the State of California and provides Christian counseling online services throughout the United States.
We are committed to transparency, integrity, and Christ-centered service.
11. Frequently Asked Questions
Can I cancel my counseling subscription at any time?
Yes. You may cancel at any time. Your cancellation takes effect at the end of your current billing cycle, and no future renewals will occur.
Do you offer prorated refunds if I cancel mid-month?
No. We do not offer mid-cycle or prorated refunds. Access remains active through the end of your billing period.
Is the first counseling session refundable?
The first session is designed as a fit session. It is not refundable once completed. However, you may cancel before the next billing cycle begins to avoid future charges.
Are missed sessions refundable?
No. Sessions missed without proper notice are forfeited and not refundable.
How long do I have to return a physical product?
Eligible physical products may be returned within 30 days of delivery if unused and in original condition.
What happens if my product arrives damaged?
Contact us within 7 days of delivery with photo documentation. We may provide a replacement or refund depending on availability and verification.
What if I accidentally initiate a chargeback?
Initiating a chargeback without first contacting us may result in temporary service suspension while the dispute is reviewed.
12. Contact Information
For questions about our services, subscriptions, or orders:
Email: info@lolwithchrist.com
Phone & Text: 1-800-404-0023
Business Mailing Address: 11400 Olympic Blvd, Suite 200, Los Angeles, CA 90064, United States
LOL with Christ® is an online platform offering virtual Christian counseling services and faith-based products. We do not operate a retail storefront or provide in-person services at this location.
Please also review:
· Subscription Plans & Billing Terms
LOL with Christ® is committed to operating with transparency, integrity, and Christ-centered service.