Counseling Services Policy

LOL with Christ® operates as an online platform providing virtual counseling services and does not offer in-person counseling services.

LOL with Christ® provides Christ-centered counseling subscriptions and biblical pastoral mentorship delivered virtually across the United States.

By using our services, you confirm that you are located within the United States.

This Counseling Services Policy explains the nature of our services, expectations, boundaries, scope of care, confidentiality standards, crisis protocol, subscription structure, and client responsibilities. We do not provide real-time crisis intervention or emergency monitoring.

By enrolling in our services, you acknowledge and agree to the terms outlined below.

1. Nature of Our Services

LOL with Christ® provides:

· Christian counseling online

· Biblical counseling

· Pastoral counseling and discipleship

· Faith-based mentorship

Our services are:

· Scripture-based

· Pastoral in nature

· Delivered virtually

· Subscription-based

We do not establish a licensed therapist-client, psychologist-client, or medical provider-patient relationship through use of our services.

Accordingly, we do not provide:

· Clinical therapy

· Psychiatric diagnosis

· Psychological treatment

· Medical services

· Telehealth under HIPAA

· Court-ordered counseling

· Crisis stabilization services

Our counseling is rooted in a Christian biblical worldview and is not secular or values-neutral. We do not guarantee specific results or outcomes from participation in our services.

2. Counselor Credentials & Structure

Counselors on our Platform:

• Have pastoral training and ministry experience

• May hold certifications aligned with AACC standards (where applicable)

• Are independently contracted

• Are vetted for ministry experience and relevant training

Counselors are not licensed therapists unless explicitly stated.

Independent counselors are solely responsible for the pastoral guidance they provide within the scope of this Policy. Nothing in this Policy creates an employment, agency, joint venture, or healthcare provider relationship between LOL with Christ® and any counselor.

We may implement additional screening, credential verification, or background review processes as our platform grows.

LOL with Christ® operates as a platform that connects clients with independent counselors and does not directly provide licensed clinical care.

3. Who This Is For / Not For

This Service Is Appropriate For:

· Christians seeking Scripture-based guidance

· Individuals desiring biblical perspective on relationships

· Spiritual growth and discipleship support

· Marriage and dating guidance

· Faith-based recovery support

· Life transitions and identity clarity

· Non-clinical anxiety or emotional struggles

This Service Is Not Appropriate For:

· Active suicidal ideation

· Threat of harm to self or others

· Domestic violence crisis intervention

· Severe psychiatric disorders requiring medical treatment

· Substance detox

· Court-mandated counseling

If a concern falls outside our scope, we may refer you to a licensed professional.

4. Session Structure & Expectations

Session Format

Clients may review counselor profiles, choose a counselor and subscription plan, and schedule a complimentary 30-minute first session.
Ongoing counseling sessions are 45 minutes and are offered weekly, bi-weekly, or monthly, depending on the selected plan.
Sessions are available by video or phone through Google Meet, with a secure meeting link automatically provided.
The day and time of your first session become your regular recurring schedule with the same counselor. Future sessions continue on that schedule according to the frequency of your selected plan unless an individual session is rescheduled.
Clients and counselors receive automated session details and reminders before upcoming appointments. Clients receive a reminder three days before each upcoming session as an additional opportunity to review their booking and make any needed changes before the 24-hour rescheduling deadline. You may view or reschedule an upcoming session through your account at any time before that deadline and do not need to wait for the reminder.

Viewing & Managing Your Sessions

You can view and manage upcoming sessions at any time through your account. Use the Sign In & Manage Your Bookings link below and sign in using the same email address used when placing your order.

Sign In & Manage Your Bookings

Once signed in, select Manage Your Bookings, choose the upcoming session you’d like to reschedule, and select a new available date and time within your current subscription period.

You do not need to wait for a reminder to make changes. Sessions may be rescheduled through your account at any time, subject to the 24-hour rescheduling policy below. Rescheduling an individual session does not change your regular recurring schedule.

If you need help accessing your account, managing your booking, or finding another available time, contact us at info@lolwithchrist.com or call/text (800) 404-0023.

Late Arrivals

Sessions begin and end at the scheduled time.

Late arrival does not extend session length.

Rescheduling

Client-Initiated Rescheduling

• Upcoming sessions may be rescheduled through your account with at least 24 hours’ notice.

• The new session must take place within the current subscription period.

• Your future sessions will continue on their established recurring day and time.

If you’re unable to attend with less than 24 hours’ notice, your session will remain reserved for you and will count as your scheduled session rather than being rescheduled or carried over.

Counselor-Initiated Rescheduling

If your counselor needs to reschedule, you’ll be notified as soon as possible and can choose another available time within your current subscription period that works for you. Counselor-initiated changes are not subject to the client’s 24-hour rescheduling requirement and will not cause you to lose the affected session. Once you’ve agreed on a new time, your counselor will take care of updating the appointment. Your regular recurring schedule will remain unchanged.

No-Shows

If you do not attend a scheduled session, the session will count as your scheduled session and cannot be rescheduled or carried over.

Session Usage

Sessions must be used within the active subscription period and do not roll over.

5. Between-Session Communication

Between sessions, clients and counselors may stay connected through secure messaging according to the messaging access included with the selected subscription plan.

Messaging may be used for prayer requests, questions, updates, follow-ups, and helpful exercises or faith-based resources.

Messaging Access by Plan

• Starter | Monthly — Up to 5 exchanges per week
• Growth | Bi-weekly — Up to 10 exchanges per week
• Breakthrough | Weekly — Unlimited messaging

How to Message Your Counselor

To send a private message, visit our Christian Counselor Profiles page, open your counselor’s profile, and select Step 3 – Message Counselor. After sending your first message, you can return to the same page at any time to continue the conversation. You may also reply to the email copy of your messages, which will continue the same counselor conversation through our approved communication system.

One between-session exchange consists of a client’s message and one counselor response. Together, they count as one exchange, not two. Several short client messages sent together before the counselor replies also count as one exchange. If the client sends a follow-up and the counselor replies again, that counts as another exchange, even about the same concern.

Counselors respond to between-session messages within 24–48 hours, whether sessions are weekly, biweekly, or monthly, including when no appointments are booked. Appointment availability does not determine the message response schedule. Counselors are not expected to respond immediately or outside their working hours. For planned days off or vacations, counselors notify LOL with Christ® in advance so clients can be informed of the counselor’s return date and expected response time. These communicated absences are excluded from the response window; simply having no appointments booked is not.

Communication occurs through approved platform tools and company communication channels. Counselors do not use personal phone numbers, personal email addresses, or external messaging apps for client communication.

Between-session messaging is not monitored continuously and is not intended for emergencies, crisis situations, or time-sensitive concerns. Clients are responsible for seeking appropriate emergency services when necessary.

6. Crisis & Emergency Protocol

LOL with Christ® does not provide emergency services.

If you are experiencing:

· Suicidal thoughts

· Immediate danger

· Abuse

· Threat of harm

Call 911 or your local emergency number immediately. Clients are solely responsible for securing appropriate emergency care within their geographic location when urgent or life-threatening circumstances arise.

If risk concerns arise during counseling, we may:

1. Encourage emergency contact

2. Provide crisis resources

3. Document the situation

4. Evaluate continuation of services

We reserve the right to contact emergency services when legally permissible and reasonably necessary. We are not responsible for outcomes resulting from a client’s decision not to seek emergency care.

Our services are not designed for urgent or time-sensitive needs.

7. Confidentiality & Its Limits

Counseling communications are treated as confidential pastoral communications.

Confidentiality may be limited in cases involving:

· Threat of serious harm

· Suspected abuse

· Legal subpoena or court order

· Fraud or criminal activity

· Platform misuse

We are not governed by HIPAA but implement reasonable safeguards to protect communications.

Google Meet cloud recording is disabled. Sessions are not recorded unless explicitly agreed to in writing by both parties.

8. Subscription Structure

Your first 30-minute session is complimentary and is $0 at checkout. A valid payment method is required to begin your subscription, but no charge is processed for the complimentary first session.

LOL with Christ® offers:

• Weekly — 4 sessions per month (approximately one session per week)

• Bi-weekly — 2 sessions per month (approximately one session every two weeks)

• Monthly — 1 session per month

Although plans are structured by monthly session frequency, paid sessions are charged individually rather than as one monthly charge.

After your complimentary first session, you are charged separately for each upcoming paid session. The applicable session charge is processed three days before each scheduled session using the payment method provided at checkout.

Subscriptions automatically continue according to the selected plan unless canceled.

Upcoming Session Reminders & Billing

Clients receive a reminder three days before each upcoming session. For paid sessions, the applicable session charge is also processed three days before the scheduled session.

The three-day reminder serves as an additional opportunity to review your upcoming booking and make any needed changes before the 24-hour rescheduling deadline. You may view or reschedule an upcoming session through your account at any time before that deadline and do not need to wait for the reminder.

To reschedule, follow the Viewing & Managing Your Sessions instructions in Section 4. Sign in using the same email address used when placing your order, select Manage Your Bookings, choose the upcoming session you’d like to reschedule, and select a new available date and time within your current subscription period.

If a paid session is rescheduled with at least 24 hours’ notice after its charge has been processed, the payment remains applied to that session and the session may be moved to another available time within the current subscription period. Rescheduling an individual session does not change your regular recurring schedule.

Cancellation

You may cancel your subscription at any time by emailing info@lolwithchrist.com. Cancellation requests are typically processed within 24 hours during normal business operations. There are no cancellation fees or penalties.

If you cancel at least 24 hours before your next scheduled session:

• Your subscription will end when your cancellation is processed.

• All future scheduled sessions will be canceled.

• No future session charges will be processed.

• If the charge for your next scheduled session has already been processed, that charge will be refunded.

If you cancel less than 24 hours before your next scheduled session:

• That upcoming session will remain reserved for you and will count as your final scheduled session.

• The charge for that session will remain applicable and will not be refunded.

• Your subscription will end after that session.

• All later scheduled sessions will be canceled, and no additional session charges will be processed.

Canceling your subscription is different from rescheduling an individual session. Individual session rescheduling remains subject to the requirements described in Section 4.

Refunds & Session Usage

Session charges reflect reserved counselor time and scheduled availability.

Missed sessions and sessions canceled with less than 24 hours’ notice are not refundable.

Plans may be paused where available in accordance with our subscription terms. Clients may also request a change to their subscription plan, subject to available plan options and applicable subscription terms.

Payments are processed through encrypted, PCI-compliant third-party providers. LOL with Christ® does not store or have access to your full payment details.

There are no hidden fees. Subscription pricing, session charges, plan frequency, and applicable terms are clearly presented before checkout.

Sessions and messaging access are available during the active subscription period in accordance with the selected plan. Sessions must be used within the applicable subscription period and do not roll over.

9. Termination of Services

We reserve the right to suspend or terminate services if:

· Clinical or psychiatric care beyond our scope is reasonably indicated

· Boundaries are repeatedly violated

· Client behavior is abusive

· Non-payment occurs

· Spiritual incompatibility prevents effective service

Termination decisions are made to protect both client and counselor. Service termination decisions are made in good faith and are not based on protected characteristics under applicable law.

10. Spiritual Alignment Statement

All services are delivered within a Christian biblical framework.

We affirm:

· The authority of Scripture

· Christ-centered discipleship

· Faith-based moral and ethical alignment

Clients seeking secular or belief-neutral therapy should pursue licensed clinical providers.

11. Frequently Asked Questions

Is this therapy?

No. We provide biblical pastoral counseling and Christian mentorship. We do not establish a licensed therapist-client, psychologist-client, or medical provider-patient relationship, and our services are not a substitute for licensed clinical therapy, psychiatric care, or medical treatment.

Is counseling confidential?

Yes. Counseling communications are treated as confidential pastoral communications. Confidentiality is subject to the safety and legal exceptions described in this Policy, including situations involving risk of serious harm to yourself or others, suspected abuse, fraud or criminal activity, or lawful court order.

Are sessions recorded?

No. Sessions are not recorded unless explicitly agreed to in writing.

Is messaging monitored 24/7?

No. Messaging is not monitored continuously and should not be used for emergencies, crisis situations, or time-sensitive concerns.

Can I cancel my subscription at any time?

Yes. You may cancel your subscription at any time by emailing info@lolwithchrist.com. There are no cancellation fees or penalties.

If you cancel at least 24 hours before your next scheduled session, your subscription will end when the cancellation is processed, all future sessions will be canceled, and no future session charges will occur. If your next session has already been charged, that charge will be refunded.

If you cancel less than 24 hours before your next scheduled session, that session will remain reserved for you and will count as your final scheduled session. Your subscription will end after that session, and no additional session charges will occur.

How am I charged after my complimentary first session?

After your complimentary first session, you are charged separately for each upcoming paid session rather than for an entire month at once. The applicable session charge is processed three days before each scheduled session using the payment method provided at checkout.

Do sessions roll over?

No. Sessions must be used within the active subscription period and do not roll over.

What if I’m in crisis?

LOL with Christ® does not provide emergency services or real-time crisis monitoring. If you are experiencing suicidal thoughts, immediate danger, abuse, or urgent mental health concerns, call 911 or your local emergency services immediately. Clients are solely responsible for securing appropriate emergency care within their geographic location when urgent or life-threatening circumstances arise.

12. Governing Terms

This Counseling Services Policy is incorporated by reference into our Terms and Conditions.

This Policy and any disputes arising from services provided through LOL with Christ® are governed by the laws of the State of California, without regard to conflict of law principles.

13. Contact Information

For questions about our services, subscriptions, or orders:

Email: info@lolwithchrist.com

Call or Text: 1-800-404-0023

Business Mailing Address: 11400 Olympic Blvd, Suite 200, Los Angeles, CA 90064, United States

LOL with Christ® is an online platform offering virtual Christian counseling services and faith-based products. We do not operate a retail storefront or provide in-person services at this location.

Please also review:

Terms and Conditions

Returns, Refunds & Cancellation Policy

Subscription Plans & Billing Terms

Cookie Policy

LOL with Christ® is committed to operating with transparency, integrity, and Christ-centered service.