Privacy Policy | LOL with Christ®
Last Updated and Effective: April 17, 2026
LOL with Christ® (“LOL with Christ,” “we,” “our,” or “us”) is a United States–based Christian counseling online platform providing Christ-centered counseling subscriptions, biblical pastoral mentorship, and select faith-based products.
This Privacy Policy explains how we collect, use, process, disclose, store, and safeguard your information when you visit our website, purchase products, or participate in our subscription-based Christian counseling online services.
By accessing or using our Platform, you consent to the practices described in this Privacy Policy.
1. Scope of This Privacy Policy
This Privacy Policy applies when you:
· Visit or browse LOLwithChrist.com
· Purchase Christian products through our website
· Subscribe to our subscription-based Christian counseling online services and faith-based pastoral mentorship delivered virtually
· Communicate with our counselors or support team
· Interact with our AI tools, chat systems, analytics tools, or marketing features
Our services are pastoral and faith-based in nature. We do not provide licensed clinical therapy, psychiatric care, medical diagnosis, or telehealth services.
2. Categories of Information We Collect
We collect information necessary to operate our Christian counseling online platform and provide secure, faith-based digital counseling services.
A. Identifiers
· Name (if provided)
· Email address
· Phone number (if opted in for SMS reminders)
· IP address
· Account login credentials (if a customer account is created)
B. Commercial Information
· Subscription plan selection
· Billing history
· Purchase history
· Cancellation or refund records
C. Internet & Technical Activity Information
· Pages visited
· Device and browser type
· Interaction data
· Cookies and analytics data
· Abandoned checkout activity (via Shopify tracking)
D. Counseling Communications
If you participate in subscription-based biblical counseling:
· Written communications within secure platform tools
· Session summaries
· Worksheet interactions (if applicable)
Video sessions are conducted using Zoom, a third-party video conferencing provider, which processes limited technical data necessary to facilitate secure virtual sessions.
These communications are treated as confidential pastoral communications within the limits described in this Privacy Policy and our Terms and Conditions.
We do not record Zoom sessions. Zoom cloud recording is disabled.
Clients are responsible for maintaining a stable internet connection and accessing sessions through a secure, private environment.
E. AI-Processed Content
We use AI-powered tools integrated within our Shopify ecosystem to assist with:
· Customer support automation
· Administrative workflows
· Limited session summary analysis (for internal operational and quality support purposes only)
Counseling communications are not used for targeted advertising, behavioral profiling, or AI model training without explicit consent.
3. Legal Basis for Processing
We process personal information under one or more of the following legal bases:
· Performance of contract (to provide subscriptions and products)
· Consent (for marketing communications and SMS reminders)
· Legitimate business interests (security, fraud prevention, platform improvement)
· Compliance with legal obligations
We do not process sensitive personal information beyond what is reasonably necessary to provide our services, maintain security, and comply with legal requirements.
4. How We Use Your Information
We use collected information to:
· Deliver Christian counseling online services
· Manage subscriptions and billing
· Provide customer support
· Send appointment reminders (if opted in)
· Improve website functionality and performance
· Analyze usage patterns
· Maintain security and prevent fraud
· Comply with legal obligations
We do not sell personal information, including counseling communications.
5. AI & Automated Processing
LOL with Christ® uses AI-powered tools provided by trusted third-party vendors integrated within our Shopify platform.
These tools may assist with:
· Customer chat responses
· Administrative efficiency
· Limited internal session summary analysis
Important:
· We do not use counseling communications for targeted advertising.
· We do not use session content to train public AI models.
· We do not engage in automated decision-making that produces legal or similarly significant effects.
· Human oversight remains part of operational and quality review processes.
AI tools do not independently determine counseling outcomes, diagnoses, or treatment decisions.
6. Cookies, Analytics & Advertising
We use cookies and similar technologies to:
· Improve website functionality
· Analyze user behavior
· Support advertising and remarketing efforts
This may include:
· Analytics tools (such as website traffic analytics)
· Advertising pixels
· Abandoned checkout tracking
· Heatmap analytics tools
Certain advertising-related data disclosures may qualify as “sharing” under California law for cross-context behavioral advertising. You may:
· Manage cookie preferences using the cookie consent tools available on our website
· Adjust browser settings to disable cookies
· Use the “Do Not Sell or Share My Personal Information” link in our footer
7. Data Sharing
We share information only as necessary to operate our Platform. We do not sell counseling communications.
We may share information with the following categories of service providers, as necessary to operate our Platform:
• Hosting and infrastructure providers
• Payment processors
• Scheduling and booking providers
• Secure communication platforms
• AI and automation service providers
• Analytics and advertising partners
• Security and fraud prevention services
• Video conferencing providers (such as Zoom) used to facilitate virtual counseling sessions
These providers process personal information solely on our behalf and under contractual confidentiality and data protection obligations. They are not authorized to use counseling communications for marketing, advertising, or independent commercial purposes.
We do not sell personal information or counseling-related data to third parties.
8. Data Retention
We retain personal data only as long as necessary for operational, legal, and regulatory purposes.
General guidelines:
· Product purchase data: up to 3 years
· Counseling-related records: up to 10 years
· Marketing data: until you opt out
Certain information may be retained longer where required by law, to resolve disputes, or enforce agreements.
9. Security Measures
We implement reasonable technical and organizational safeguards including:
· SSL encryption
· Encrypted communications
· Secure cloud hosting
· Role-based access controls
· Restricted data permissions
· AI vendor security review
· Zoom cloud recording disabled
While no online system can guarantee absolute security, we implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information.
10. Your Privacy Rights (California Residents)
If you are a California resident, you have the right to:
· Know what personal information we collect
· Request access to your personal information
· Request deletion (subject to legal exceptions)
· Request correction
· Opt out of the “sale or sharing” of personal information
· Limit the use of sensitive personal information
· Not be discriminated against for exercising privacy rights
We do not sell counseling communications or use them for advertising purposes.
To exercise your rights, contact:
info@lolwithchrist.com
You may also use the “Do Not Sell or Share My Personal Information” link located in our website footer.
11. Children’s Privacy
Our services are not directed to individuals under 18 years of age.
We do not knowingly collect or process personal information from minors.
12. International Visitors
Our Christian counseling online services are currently provided exclusively to individuals located within the United States.
If you access our website from outside the United States, your information will be processed and stored in the United States.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
Any updates will be reflected in the “Last Updated” date above.
14. Frequently Asked Privacy Questions
Is my Christian counseling confidential?
Yes. Counseling communications are treated as confidential pastoral communications, subject to the safety and legal exceptions described in our Counseling Services Policy, Terms and Conditions, and this Privacy Policy. We do not sell or use counseling communications for advertising purposes.
Are Zoom sessions recorded?
No. Zoom cloud recording is disabled. Sessions are not recorded unless explicitly agreed to in writing.
Is LOL with Christ® HIPAA compliant?
LOL with Christ® provides biblical pastoral counseling and is not a licensed healthcare provider or telehealth service. We are not a HIPAA-covered entity. While we implement reasonable safeguards to protect your information, our services are not governed by HIPAA medical regulations.
Does AI read my counseling messages?
AI tools may assist with limited internal administrative and session summary analysis under human oversight. Counseling communications are not used for targeted advertising, automated legal decision-making, or public AI model training.
Do you sell my personal information?
We do not sell personal information, including counseling communications. Certain advertising-related disclosures may qualify as “sharing” under California law for cross-context behavioral advertising. You may opt out using the “Do Not Sell or Share My Personal Information” link in our footer.
Can I request deletion of my data?
Yes. You may contact us at info@lolwithchrist.com to request access, correction, or deletion of your information. Certain records may be retained where required by law, contractual obligations, or established retention policies.
15. Contact Information
For questions about our services, subscriptions, or orders:
Email: info@lolwithchrist.com
Phone: 1-800-404-0023
Business Mailing Address: 11400 Olympic Blvd, Suite 200, Los Angeles, CA 90064, United States
LOL with Christ® operates as an online service. Counseling sessions are provided virtually and are not conducted at this location.
Please also review:
· Returns, Refunds & Cancellation Policy
· Subscription Plans & Billing Terms
LOL with Christ® is committed to operating with transparency, integrity, and Christ-centered service.