Privacy Policy

Last Updated and Effective: June 21, 2025

 

When does this policy apply?

This Privacy Policy applies when you:

• Visit or browse LOLwithChrist.com
• Purchase Christian products (like reflective and affirmation cards or wristbands) through our website
• Sign up for or participate in our subscription-based virtual Biblical counseling and mentorship services
• Create an account, contact us, or interact with our counselors or customer support

Please note:
We offer Biblical counseling, not licensed clinical therapy. Our counselors are trained in faith-based guidance grounded in Scripture, but they do not diagnose or treat mental health conditions. If you’re experiencing a mental health crisis or need clinical help, we encourage you to seek a licensed therapist or professional care.

While you may use our services alongside therapy, our platform is not considered telehealth or a medical provider and is not eligible for insurance coverage.

By using our website or subscribing to our services, you agree to the terms in this policy.

Will this policy be updated?

Yes. As we grow and improve our platform, we may update this Privacy Policy to reflect changes in our services or legal requirements. If we make any important updates, we’ll notify you directly through the website when you log in.

We encourage you to check back periodically to stay informed about how your information is handled and protected.

How to use this policy

We’ve broken this policy into clear sections so it’s easier to understand. Each section covers common questions related to privacy, like:

• What information we collect
• How your data is used
• Who we share it with (if anyone)
• Your rights and choices
• Security practices
• Contacting us

Section 1: Data Collection and Processing

Do We Collect and Process Your Data?

Yes. We collect and process certain personal data to operate our website, fulfill product orders, and provide virtual Christian counseling and mentorship services. This includes enabling secure communication between you and your counselor, maintaining subscription services, and improving your experience on our platform.

We also use your data to send occasional emails or text messages related to your subscription, product updates, or encouragement rooted in scripture. You can unsubscribe from marketing communications at any time. If you opt in, we may share limited information with trusted third-party tools for analytics or advertising purposes, as allowed by law.

"Plans fail for lack of counsel, but with many advisers they succeed." — Proverbs 15:22
We strive to steward your information wisely and respectfully, just as we seek wise counsel.

What Information Do We Collect and Why?

Below is a summary of the types of data we may collect, why we collect it, and the lawful basis for doing so.

Data Type	What We Collect	Why We Collect It	Legal Basis
Visitor Data	Pages visited, device/browser type, IP address	To improve site functionality and personalize your experience	Legitimate Interest
Onboarding Data	Info from your subscription sign-up form (e.g., selected plan, general preferences)	To set up your account and match you with a Biblical counselor	Consent
Account Data	Name, email, phone, preferences, emergency contact	To manage your account, contact you, and provide support	Performance of Contract
User ID	A unique ID assigned to your account	To ensure secure access and track your activity on the platform	Performance of Contract
Transaction Data	Payment history, trial usage, cancellations, refunds	To maintain accurate billing records and manage subscriptions	Performance of Contract
Engagement Data	Session bookings, messaging activity, downloads	To monitor platform usage and improve user experience	Legitimate Interest
Counseling Session Data	Written messages with your counselor, worksheet usage	To support your counseling journey and spiritual growth	Performance of Contract
Feedback Data	Ratings or reviews of your counselor, reasons for switching	To maintain service quality and support counselor improvement	Legitimate Interest
Customer Support Data	Conversations with our support team	To address your concerns and improve service	Legitimate Interest
Counselor Data	For applicants: name, contact, area of expertise, resume, etc.	To review and onboard qualified Christian counselors	Consent & Performance of Contract

Please Note: We do not provide clinical therapy or process data as a healthcare provider under HIPAA. All support is rooted in Biblical principles, not clinical diagnosis or treatment.

How Long Do We Keep Your Data?

We retain your information only as long as needed to fulfill the purpose it was collected for, including legal, regulatory, and operational requirements. You can request data deletion by contacting us at info@lolwithchrist.com.

Counselor Data and Processing (If You Are a Counselor or Applicant)

If you are a Biblical counselor on our platform or are applying to join us, in addition to the data types described earlier, we may collect and process the following information to:

• Assist in recruiting, screening, and onboarding qualified counselors.
• Operate the platform, help match clients with counselors based on expertise and preferences, and facilitate secure communication between you and those you counsel.
• Verify your identity and maintain account security.
• Conduct background checks or other screenings necessary for credentialing and compliance.
• Process payments and comply with applicable tax laws.
• Provide you with feedback, statistics, and quality reports to support your growth and service quality.
• Notify you about new features, opportunities, incentives, and other updates related to your profile or account.
• Send reminders or updates through email, phone, or text related to your application, profile, or counseling activities.

We may also offer an optional Profile Boost feature that promotes your counselor profile through search engine ads and partner directories to help you reach more clients. This is entirely optional, and you can opt out at any time from your counselor dashboard.

The legal basis for processing counselor data includes legitimate interest, performance of contract, and your consent where applicable.

Data Sharing

To operate the platform effectively, we share some data with trusted service providers who support website and application functions. When you opt in to advertising preferences, some visitor data may be shared with third parties for marketing purposes. This data excludes any sensitive or counseling session information.

For more details about data sharing and advertising practices, please refer to the relevant sections of this Privacy Policy.

How We Collect and Use Your Information

At LOL with Christ, we provide two main services: selling Christian products and offering subscription-based Biblical counseling. We collect and use your information differently depending on the service you use.

For Product Purchases:

• When you buy items wristbands, or reflective and affirmation cards, we collect your name, shipping address, billing details, and payment information.
• This information is used solely to process your order, communicate order status, handle customer service, and, with your permission, send promotional offers or updates.
• We work with trusted third-party payment processors and shipping carriers to fulfill your order securely.
• We never store full credit card details on our servers.

For Subscription-Based Biblical Counseling Services:

• When you sign up for counseling, we collect personal information including your name, contact info, subscription details, and any information you share with your counselor.
• Your counseling data is kept confidential and used only for providing counseling, managing your subscription, and improving our services.
• Our counselors are trained in Biblical counseling and provide faith-based support rooted in Scripture. They are not licensed mental health professionals and do not diagnose or treat medical conditions.
• We provide multiple session formats including secure chat, call, and video options to fit your needs.

Communication and Marketing:

• With your consent, we may send you emails about new products, counseling offerings, updates, or special promotions.
• You can unsubscribe or opt-out at any time.

Legal Basis for Processing:

• We process your data to fulfill our contract with you (processing orders, delivering counseling), comply with legal obligations, and with your consent for marketing.
• We also use data based on legitimate business interests like improving our services and maintaining security.

Location Data Processing
We process your IP address to determine your approximate location so we can personalize the platform for you. For example, we show relevant information based on your country and automatically fill in your state (if applicable) and country during onboarding.

We do not request or process exact location data such as GPS from your phone.

Emergency Contact Information
If you provide your address as part of your emergency contact information when starting counseling, we process it to comply with therapy regulations and ethical codes. This information may be used if your counselor believes you are in immediate danger. When filling out this information, we may use your approximate location to provide autocomplete suggestions for convenience.

Use of ReCAPTCHA Security Tool
Your rough location based on your IP address is also processed by ReCAPTCHA, a security tool we use to protect our site from malicious activity. For more details, please see the ReCAPTCHA Privacy Policy and Terms of Service.

Use of Artificial Intelligence and ChatBot Systems
We use Artificial Intelligence (AI) technologies, including Natural Language Understanding (NLU) algorithms and ChatBot systems, to enhance and improve our services. These tools help automate repetitive tasks, provide customer support, detect security risks, and assist counselors with managing and documenting sessions.

Our AI processing involves a mix of automated and manual review to ensure accuracy and fairness. To protect your privacy, we do not use any therapy-related data such as session content, journal entries, messages, or worksheets to train AI models unless you explicitly consent.

These technologies are designed to improve your experience and the quality of our services while safeguarding your personal information.

Section 2: Data Sharing

Why Do We Share Your Data?

At LOL with Christ, we respect your privacy and are committed to protecting your personal information. We only share your data when it is necessary to provide our services, comply with legal obligations, or support the operation of our platform. Here are the key reasons and ways we share your information:

• With Trusted Service Providers:
  We partner with carefully vetted third-party service providers who help us operate our platform and deliver our services. These providers only use your data as directed by us and must keep your information confidential and secure. Examples include:
• Data Hosting and Storage: Secure cloud providers like Shopify or Amazon Web Services (AWS) that store our website, product, and subscription data.
• Payment Processors: Companies such as Stripe that securely handle payments for our products and counseling subscriptions.
• Technology Services: Tools that enable features like video, chat, or scheduling for counseling sessions.
• Customer Support: Services that assist us in managing your requests, questions, and support needs.
• Email Communication: Providers that help us send important updates, receipts, or notifications about your orders and counseling sessions.
• Marketing and Advertising: Agencies that assist us in promoting our Christian products and counseling services to people who may benefit from them. These providers never receive personally identifiable counseling details.
• Analytics and Reporting: Tools that help us understand how visitors use our website and services so we can improve your experience.
• To Protect Our Platform and Users:
  We may share data with security service providers to protect against fraud, abuse, and malicious activity on our site. This helps maintain a safe, trustworthy environment for everyone.
• In the Event of Business Changes:
  If LOL with Christ is involved in a merger, acquisition, or asset sale, your data may be transferred as part of that process. We will notify you of any such change as required by law.

Special Note on Biblical Counseling Services

Because our counseling is virtual and faith-based, and not clinical therapy, we do not share your counseling session details, messages, or personal health information with third parties except as outlined here. Your communication with your counselor is private and confidential within the limits described in our Privacy Policy and Terms of Service.

Data Shared with Counselors

When you sign up for counseling, we share necessary information with your chosen counselor to enable your sessions, such as your name, contact information, and subscription status. Counselors do not share your information beyond what is necessary to support your counseling relationship and platform operation.

Marketing and Advertising Transparency

If you opt-in to marketing communications, some information may be used to deliver personalized ads on third-party platforms. We do not share sensitive counseling information for advertising purposes. You can manage your marketing preferences or opt out at any time.

International and Legal Considerations

If you reside outside the country where LOL with Christ operates, your data may be transferred to servers or service providers in other countries. We take steps to ensure appropriate safeguards are in place to protect your information during such transfers.

How You Can Control Your Data Sharing

You have choices about how your information is shared and used. You can:

• Opt-out of marketing communications at any time.
• Request information about what data we hold about you.
• Contact us to correct or delete your data, within legal and operational limits.

Please contact us at info@lolwithchrist.com for any data privacy questions or requests.

Section 3
Data Retention, Erasure, and Exporting

How long do we retain your data?

At LOL with Christ, we respect your privacy and are committed to keeping your personal information only as long as necessary to provide you with quality Christian products and Biblical counseling services, comply with legal obligations, resolve disputes, and enforce our agreements.

Because we offer both physical products through our Shopify-powered online store and subscription-based Biblical counseling services, the retention periods for your data vary based on the nature of your interactions with us.

Retention Periods Based on Service Type

1. Christian Products Purchasers (One-time or Direct Purchase):

·       We retain your personal and transactional data, including order details, payment information, shipping address, and communication history, for up to 3 years after your last purchase or interaction with our store.

·       This retention period enables us to provide you with customer support, handle any returns or disputes, maintain accurate records for tax and accounting purposes, and improve your shopping experience.

2. Biblical Counseling Subscribers (Subscription-Based Services):

·       For counseling subscribers, your data includes session notes, communications with your counselor, subscription records, and other related information. We retain this data for up to 10 years after your last counseling session or communication.

·       This extended retention is necessary to ensure continuity of care should you resume counseling, fulfill regulatory and ethical requirements for counseling record keeping, and protect the integrity of our faith-based counseling services.

Data Erasure Requests

How to request erasure:

·       You may request the deletion of your personal information at any time by logging into your LOL with Christ account and navigating to My Account > Personal Information, where you will find an option to initiate a full account and data erasure request.

·       If you cannot access your account or need additional support, please contact us directly at info@lolwithchrist.com.

What happens after a request:

·       For general non-clinical data (such as purchase history, account details, and communication unrelated to counseling), we will complete the data erasure within 24 hours of your request.

·       Clinical counseling data, which includes session notes, message logs with your counselor, and other sensitive counseling records, will be retained for the full 10-year period mandated by legal and ethical standards before erasure.

·       Certain data may remain on backup systems or archives for a limited time in accordance with our data backup policies but will not be used for active processing.

Limitations to Erasure

We are required by law and professional standards to retain certain information and may be unable to comply with erasure requests for the following reasons:

·       Legal and regulatory obligations: Tax laws, accounting standards, and counseling regulations require retention of specific data for defined periods.

·       Business integrity: Data necessary to investigate and prevent fraud, abuse, or violations of our terms of service.

·       Ongoing disputes or investigations: Data relevant to resolving complaints or legal proceedings.

·       Counseling records: To comply with ethical counseling practice standards and protect your well-being, counseling records are retained for the full statutory period.

If we cannot honor your erasure request, we will notify you promptly, explaining the reasons and outlining the safeguards we employ to protect your data.

Your Rights to Access and Export Your Data

You have the right to request a copy of the personal data we hold about you, commonly called a data export or data portability request. This allows you to review your information, transfer it to another service, or keep it for your records.

Your export will include:

·       Account details, profile information, and contact data

·       Order history and payment records for product purchases

·       Counseling session summaries, messages exchanged with your counselor, journal entries, and any worksheets or devotionals accessed through your subscription

·       Communications and support requests made through our platform

Data Access, Export, and Erasure Requests
At LOL with Christ, we are committed to respecting your privacy and complying with applicable data protection laws such as the GDPR and CCPA. While Shopify does not provide a built-in feature for customers to directly export their personal data from our online store, you have the right to access, request a copy of, or ask for the deletion of your personal information that we hold. If you wish to exercise any of these rights, please contact us directly at info@lolwithchrist.com with your request. Upon verifying your identity, we will respond promptly—typically within 30 days—with the requested information or take appropriate action to delete your data, unless retention is required by law or for legitimate business purposes. We strive to handle all data requests transparently and securely to ensure your trust and compliance with privacy regulations.

Business Data Retention

We may collect information through business-related communications such as newsletter subscriptions, inquiries, and promotions. This data will be retained only as long as necessary to serve those purposes and deleted upon request or after a reasonable period of inactivity.

How We Protect Your Data

During the retention period, we maintain strict security protocols to protect your personal information from unauthorized access, loss, or misuse. We continuously review and update our data protection measures in accordance with industry best practices and legal requirements.

Section 4

Security and Anonymity

How do we keep your data secure?
At LOL with Christ, your privacy and data security are our top priorities. We follow industry standards and best practices to protect your information from unauthorized access, use, or disclosure. While no internet-based service is completely risk-free, we take extensive measures to safeguard your data through secure infrastructure, encryption, and ongoing security monitoring.

Our online store runs on Shopify, which provides a secure and PCI-compliant platform for payment processing and data storage. We also use trusted cloud providers that follow stringent security protocols.

For counseling services, we utilize encrypted communication channels to protect your messages, appointment details, and personal information. Our systems employ:

·       256-bit encryption on all counseling communications, including chat, video, and call sessions.

·       Secure servers hosted on reliable, certified cloud providers to ensure data availability and safety.

·       SSL (Secure Socket Layer) encryption across our website and platform to protect data transmitted between your browser and our servers.

·       Encrypted and scrambled databases, making data unreadable if improperly accessed.

·       Ongoing security monitoring by our dedicated security team to identify and respond to potential threats 24/7.

Your role in security:
Please be cautious with phishing attempts or suspicious emails. We will never ask you to provide login credentials or payment information through unsecured or unsolicited communications. Always verify the source before sharing sensitive information. Additionally, be mindful of links to external websites from our platform, as we do not control their security or privacy policies.

Can I remain anonymous?
When you create an account with LOL with Christ for counseling subscriptions, you may choose any name or nickname as your identifier on our platform. You will need to provide an email address for account verification and communication purposes. You may use an email address that does not include your real name if you prefer, but be aware that email addresses can still be considered personal data under some privacy laws.

For counseling sessions, we may request additional contact information for emergency purposes, such as if your counselor believes you or someone else may be in immediate danger. We handle such information with the utmost confidentiality and care.

Privacy limits online:
While we strive to limit the personal information you must provide, true anonymity on the internet is difficult to guarantee. We encourage you to review our full Privacy Policy sections on data processing, location data, cookies, and tracking controls to better understand how your data is handled and how you can limit data collection.

Who can access my counseling communications?
Only you and your assigned counselor can view your messages, journal entries, and submitted worksheets. Licensed counselors affiliated with our team may review communications to ensure quality and address any concerns you raise. Our internal Trust & Safety and Legal teams may also review specific accounts if there is a suspicion of legal or security issues.

We never share your counseling messages or session details with third parties without your explicit consent. Sessions are not recorded unless you expressly agree.

What about children’s data?
Our services and online store are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we learn that personal information has been collected from a child under 13 without parental consent, we will promptly delete that information. If you become aware of such a case, please contact us immediately at info@lolwithchrist.com.

Section 5

Cookies and Web Beacons

What are cookies and web beacons?
Cookies are small data files stored on your device that help improve your experience when you visit our website. They remember things like your login status, preferences, and shopping cart contents. Web beacons, also called pixels, are tiny invisible images or codes embedded on web pages or emails. They help us understand how you interact with our site and communications.

How do we use cookies and web beacons?
We use cookies and web beacons to:

·       Make your shopping and browsing experience faster and smoother

·       Personalize content and remember your preferences

·       Analyze how our site is used so we can improve it

·       Support marketing and advertising efforts to reach people who might be interested in our Christian products and counseling services

·       Comply with legal requirements

Some of the third-party tools we use that rely on cookies and pixels include Shopify’s own analytics, Google Analytics, Facebook Pixel, and chatbot software.

How can you manage or opt out of cookies?
You can manage or disable cookies directly through your web browser settings. Learn how to control cookies on Google Chrome, Safari, Firefox, or Microsoft Edge.

How do I stop receiving marketing emails?
If you want to stop receiving marketing emails from us, you can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of any marketing email you receive.

Section 6

Additional Privacy Notices and Geographic Scope

Current Service Area and Future Expansion Plans

At this time, our virtual counseling and therapy services are provided exclusively to clients residing within the United States. We do not currently offer counseling services to individuals located outside the US.

However, we are actively preparing to expand our offerings to serve clients internationally in the near future. Once we begin providing counseling services outside the United States, we will update our Privacy Policy accordingly to ensure compliance with applicable international data protection laws such as the GDPR (European Union), UK GDPR, and other relevant frameworks. We will also provide clear notices and specific information to non-US clients regarding their privacy rights and how we protect their personal data.

Product Sales and International Access

While our website does not currently sell physical to international customers, many of our Christian gifts and related products are available for international purchase through third-party platforms such as Amazon via Fulfillment by Amazon (FBA). International customers can order these products through such channels, subject to the terms and privacy policies of those platforms.

We recommend international customers review the privacy policies and terms of service of third-party sellers like Amazon before making a purchase, as their data processing practices will apply.

Privacy Notice for California Residents

If you are a resident of California, this section supplements our Privacy Policy to comply with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These laws grant California residents specific rights over their personal information, including:

·       The right to know what personal data we collect, use, share, and sell

·       The right to request access to and deletion of personal information

·       The right to opt out of the “sale” of personal information (which may include sharing data for targeted advertising purposes)

We do not sell personal data for profit but may share information for targeted advertising, which under California law is considered a “sale.” You can opt out of this sharing via your cookie preferences or by contacting us.

To exercise your California privacy rights, please contact us at info@lolwithchrist.com. We will verify your identity before processing your request and respond in accordance with applicable law.

GDPR, UK GDPR, and Privacy Rights for Residents Outside the US

Currently, since our counseling services are offered only within the United States, the full scope of GDPR, UK GDPR, and other international privacy laws does not yet apply to our virtual therapy services.

If you reside outside the US and believe your data is being processed by us or have questions about your data privacy rights under international laws, please contact us at info@lolwithchrist.com We are committed to ensuring compliance with applicable laws as we expand.

When counseling services become available internationally, we will update this Privacy Policy to provide detailed information about your rights, data processing practices, and data protection measures in accordance with the applicable data protection frameworks in your jurisdiction.

International Data Transfers and Data Hosting

All personal data collected through our services is currently stored and processed on servers located within the United States. We do not intentionally transfer personal data outside the US at this time.

When international counseling services are launched, any transfers of personal data across borders will be conducted in compliance with applicable international data protection laws and safeguards, such as the EU-U.S. Data Privacy Framework or Standard Contractual Clauses, to protect your information.

Contact Information

If you have any questions about this Privacy Policy, your data, or wish to exercise your privacy rights, please contact us at:
info@lolwithchrist.com

Section: International Data Transfers and Service Availability

Service Availability
At present, our counseling and virtual support services are offered exclusively to clients located within the United States. We do not provide counseling services to clients residing outside the US at this time. Our products are primarily available to US customers through our website; however, international customers may purchase certain products through third-party platforms such as Amazon FBA, which handle international shipping and sales independently.

Data Processing and Storage
All personal data collected through our Platform is stored and processed within the United States. We do not transfer, share, or store your personal data outside of the US. This ensures compliance with applicable US data protection regulations and helps maintain the privacy and security of your information.

International Visitors and Users
If you are accessing our website or services from outside the United States, please be aware that our services are not currently designed or intended for use by individuals outside the US. We do not knowingly collect or process personal data of non-US residents unless you voluntarily provide such data while using our website.

Plans for Future International Service Expansion
We are actively exploring the possibility of expanding our virtual counseling services internationally in the future. Should we begin offering services to clients outside the US, we will update our Privacy Policy accordingly to address the additional legal and regulatory requirements relevant to international data protection laws. This may include adopting specific certifications, data transfer agreements, or safeguards necessary to protect your data when processed in or transferred to other jurisdictions.

Your Rights and Privacy
Regardless of your location, we are committed to protecting your personal data and respecting your privacy rights. If you have any questions, concerns, or requests regarding the use of your personal data, please do not hesitate to contact us at:

Email: info@lolwithchrist.com

We encourage you to reach out for any privacy-related inquiries or to understand your rights with respect to your personal information.